0845 FAQ

What is an 0845 number ?

0845 numbers are from a special class of numbers called Non Geographic Numbers these are sometimes also called Number Tanslation Service. NGN/NTS numbers allow you to automatically redirect the number the caller dials to another number (without the caller needing to know the redirected number)

How can 0845 numbers help my business ?

Research has suggested that 0845 numbers give companies a national and more prestigious image. Which in turn gives customers (and potential customers) a greater level of trust and confidence in your organisation.

What will it cost me ?

Apart from a one off setup charge absolutely nothing for one of our Basic Numbers going to a single UK landline !!!

We make no charges for our Basic Numbers. Unlike most other providers we do not charge any yearly rental fees, annual service charge or per minute call charges for our Basic Numbers. Your 0845 number is completely FREE to use (subject to minimum call volumes).

Our Standard/Enhanced numbers do incur charges though for the advanced features they offer.

So if the Basic numbers are FREE, how do you make money ?

As a result of interconnect agreements between various carriers, we receive a share of the call revenue generated by the calls you receive.

Do I need new telephone equipment installed ?

No. All changes are carried out at the exchange level and are completely independent of the equipment you have on your site. However if your existing equipment allows, you may wish to change your outgoing number presentation (i.e. your caller id) to your new 0845 number.

How do 0845's work ?

0845 numbers are completely transparent to your current telephone service. The service is simply implemented by mapping your chosen 0845 numbers to your current local telephone numbers. When your clients call the 0845 number they are redirected to your office without any delay in the call whatsoever.

Do we have to change our existing telephone provider ?

Absolutely not. We redirect your new 0845 number on to your existing number. Your existing telephone provider will neither know nor care that this has happened.

Will our old numbers still work ?

Yes you will still be able to use your current number. So you can gradually transition from your current number to your new 0845 numbers.

What if we move offices or change our telephone provider/number ?

If you move (or change your actual phone number for any reason), we simply re-direct your 0845 number(s) to your new number(s). Depending on your Call Plan this may incur a small admin charge though.

Can we use an 0845 number for our fax machine ?

Of course you can, although many of our clients prefer to use our Fax to Email service as a replacement to a physical fax machine